All orders are processed within 2 business days and with 3-5 days to ship.
Due to covid-19, mail couriers are experiencing delays which affect delivery times for customers. We are doing everything to ensure that our customers receive their products quickly and safety during this time.
We want to make sure you absolutely love your product! Hero Lash offers a 14 day money back guarantee!
Hero Lash ensures that our customer’s safety and wellness is our top priority. Due to the nature of our product lines and hygiene concerns, we are unable to take return open and/or used items.
Need an exchange? No problem! Use the contact us link and let us know!
*Please see our return policy for more information.
We will notify you once we have received and inspected your returned items and let you know if a refund is approved or not. If approved, you will automatically be refunded on your original payment method excluding any shipping cost. Please remember it can take several hours or days for your bank or credit card company to process and post the refund to your account.
Please note, any incurred shipping costs are non-refundable.
Due to the nature of our products and hygiene concerns, we are unable to return items that have been opened and/or used.
Unfortunately, we cannot accept returns on sale/clearance/special offer items or gift cards.
Please inspect your order upon receiving it. If you are concerned that you have received an item that is damaged or defective, please contact us as soon as possible. Please be sure to have the following:
- Order number
- Describe the damage/defect to the product
- Provide clear photos
We will review the damaged/defective item(s) and will determine if you are eligible for a refund or exchange.
To make your lashes last longer we recommend that after each use, you clean any remaining residue that might be left on the magnets. You can simply scratch off any liner or use a q-tip with a small amount of makeup remover and gently rub each magnet. This allows for the magnets to have optimal strength.
The magnetic eyeliner is waterproof and can be removed with any eye makeup remover specifically for waterproof products.
With proper care, your Hero Lash lashes should last up to 40+ wears!
We recommend a shelf life of 6 months after opening your magnetic liner. It is strong enough to hold your lashes on all day!
Absolutely, we recommend curling and using a thin layer of mascara prior to applying your magnetic lashes for a perfect blend.
Pro tip – apply your magnetic liner before curling your lashes – this will avoid getting liner on your natural lashes.
If you get any unwanted mascara on our lashes by mistake, you can gentle clean them with make up remover & a cotton pad once you've taken them off.
Yes, it is completely safe. Our liquid magnetic eyeliners contain iron oxides which are commonly used minerals that are found in cosmetics such as powders, mascara, and many other personal care products.